A white background with a shadow of a mountain on it.

Why work with Local Government?


At the Barkly Regional Council, we employ more than 230 staff across 4 wards - Alyawarr, Patta, Alpurrurulam and Kuwarrangu. We are the largest Council by area in the Northern Territory and located in Australia’s golden heart.

We deliver a range of core services throughout our communities, including waste, library, parks and gardens, local laws, infrastructure management, animal control, building and planning and critical services, including NDIS and Centrelink. Our Council community flourishes within an active, engaged and thriving environment, and we have a diverse range of roles where you can leave your enduring mark within the region.     

A close up of a person 's arm with a white background.

Why choose us?

We take pride in enabling the personal aspirations of our staff and facilitating their access to development opportunities and unique work experiences whilst enjoying the enviable lifestyle that the region has to offer. 

Some of the many benefits of working at Barkly Regional Council include:

  • Higher than award pay rates with a 6-month probation period.
  • 6 weeks of recreational leave each year. 
  • Remote locality allowance – payable on top of your regular salary as per our EBA.
  • Access to our Employee Assistance Program.
  • Free access to the swimming pool and gym facilities.
  • An inclusive and diverse workplace culture. 
  • Career progression opportunities through training and professional development.
  • A high regard for maintaining a healthy and safe workplace. 
  • Subsidised furnished housing - subject to availability.
  • Relocation allowance. 


We seek to employ staff with values that are closely aligned with those of the Council and who will bring their energy and talent to contribute to a dynamic and sustainable community.   

Customer Service Officer - Tennant Creek
Full-Time Permanent Position (38 hours per week)


Location: Tennant Creek

Applications Close: 5:00 pm, Friday, 27th June 2025

Position Description
  • About the Role

    Are you passionate about helping people and making a positive impact in your community? Barkly Regional Council is looking for a proactive, customer-focused individual to join our team as a Customer Service Officer in Tennant Creek.


    This role is the first point of contact for the Council and plays a vital role in delivering high-quality service to residents, visitors, and internal teams. You'll support the day-to-day operations of the Administration Centre, assist with various administrative tasks, and ensure that all customers receive prompt, courteous, and professional service.

  • The Essentials
    • Previous customer service and administration experience.
    • Understanding of the role including relevant policies and procedures.
    • Strong written and verbal communication skills.
    • Well-developed computer skills, in particular MS Office.
    • Current Driver’s Licence.
    • Current National Police Criminal History Check.  
    • Current Working with Children Clearance (Ochre Card – Northern Territory).
  • About You
    • You genuinely enjoy helping others and take pride in delivering, professional, and efficient customer service.
    • You can juggle multiple tasks, manage records accurately, and stay on top of daily administration responsibilities with ease.
    • You’re a dependable team player with strong communication skills and a collaborative approach.

  • The Finer Details
    • Full-Time position paying Level 4 Pay Point 1 of the Barkly Regional Council Enterprise Agreement 2023.
    • Annual Salary of $61,914.46 per annum ($2,381.33 gross per fortnight).
    • Tennant Creek Zone Allowance of $1.89 per ordinary hour.
    • 12% Superannuation. 
    • Annual Leave of 6 weeks paid with 17.5% Leave Loading.
    • Free access to our Employee Assistance Program.
  • Additional INFO

    Barkly Regional Council requires that all applicants have a National Criminal History Check. You will be required to provide a recent National Criminal History Check prior to any offer of employment.


    Barkly Regional Council requires the applicant to be able to produce or be able to obtain a Working with Children Clearance (Ochre Card – Northern Territory) prior to commencement. 


    Interviews may be scheduled before the closing date and as applications are received.


    We welcome and encourage applicants from diverse backgrounds, and we are committed to providing equal employment opportunities to everyone.


    Any application from outside of Australia that does not clearly show that the applicant has full Australian working rights will be automatically rejected.

  • Apply

    To apply for your new adventure, submit an Expression of Interest covering the Essential Criteria along with your up-to-date Resume to hr@barkly.nt.gov.au


    Need more information contact Lauren McDonnell on (08) 8962 0000.


    Applications Close 5:00 pm, Friday, 27th June 2025.

Enquire about Position

Careers FAQs

  • How do I apply?

    To guide you through the recruitment process and to maximise your chance of your application being successful, the following steps are provided.


    STEP ONE: Read the position description carefully

    Read the position description and any other related documents to determine if you have the required skills, knowledge and experience to apply for the role. To gain a clearer understanding of the role, you are encouraged to contact the staff member named in “for further information” in the position advertisement.


    STEP TWO: Prepare your application

    Your application has three parts:

    • A cover letter,

    • A current resume and

    • A response to the Key Selection Criteria.


    The cover letter

    First impressions count! The cover letter introduces you. Ideally, the letter should not be more than one page and include:


    • The title of the position you are applying for

    • Where you saw the position advertised

    • Why you are applying for the position

    • Why you believe you are the right person for the job


    The resume / CV

    A resume or Curriculum vitae (CV) is a short chronological statement of your work history and qualifications. Ideally, your resume should not exceed more than three pages and include:

    • Your employment history (including overview of duties, employment dates, your position title and the organisation name)

    • Your qualifications (including the qualification title, year awarded and institution name)

    • Other information (include any key achievements, volunteer work or any other relevant information)

    • Attach copies of your qualifications and licences, if required

    • Include a minimum of two referees, ensuring they are contactable and are aware that we may contact them. Referees are to be someone you have reported to either currently or in the recent past, Preferably within the last 12 months.


    Your Response to Key Selection Criteria

    The Key Selection Criteria (KSC) is a list of skills, attributes, knowledge and qualifications required for the position. The KSC can be found on the last page of the position description. In a separate document, write the KSC questions followed by your responses. Make sure to support your claims with evidence and examples including:


    • Describe a situation that supports your statement.

    • What your actions were. What you did.

    • What the outcome of your actions was.


    STEP THREE: Submit your application

    Current Vacancies can be viewed at the top of this page.


    If you require assistance with using our e-recruitment portal, please contact a member of the People and Culture team by:


    email : hr@barkly.nt.gov.au

    phone : 08 8962 0000 and ask for the People and Culture Team


    If unable to access the internet, hard copy applications may be hand delivered to a Council Service Centre, or mailed (before the closing date) to:


    Confidential - Barkly Regional Council

    Attn: People and Culture Manager

    PO Box 821

    Tennant Creek NT 0861

    Note: Please ensure you allow for ample time for your application to be received, as late applications may not be accepted. 

  • What happens next?

    Upon receiving your application, we will:

    • Acknowledge your application by a system generated email
    • Keep your application confidential and not discuss it with anyone outside of the process
    • Assess your application on merit
    • Notify you of the outcome. 
  • The interview process

    A selection panel, usually comprised of two or three people, will interview selected applicants. The panel follows a structured process, asking all applicants the same set of questions. The questions are developed to assess how well each applicant matches the given criteria. You will also have the opportunity to ask questions throughout, and at the end, of the interview and are encouraged to think of some questions prior to your scheduled interview. You are encouraged to consider some questions that may be asked and your response prior to the interview. The panel may follow up or explore particular issues that arise from individual applicants.


    On average an interview usually takes about 45 minutes.


    Candidates, who have been unsuccessful following their interview, will receive an email notification of the outcome. Due to the number of applications we receive, it may not be possible to provide feedback.


    IMPORTANT INFORMATION FOR APPLICANTS - PLEASE READ

    • Appointments may be subject to fitness for duty (also known as a pre-employment medicals), Working with Children and/or National Police Checks for specified roles as part of the recruitment process.
    • Your application is unlikely to be short listed for consideration if the Key Selection Criteria has not been addressed.
    • Barkly Regional Council is an Equal Opportunity Employer. Our recruitment processes are conducted in accordance with the Equal Opportunity Act 2010. Candidates are to refrain from soliciting information outside of the recruitment process.
    • Please do not include original documents (such as qualifications) with your application, as these documents will not be returned to you.
    • If you want to apply for more than one position, please complete a separate application for each position.
    • Referee statements will be deemed confidential information and will be classed as exempt documents under the Freedom of Information Act (1982).
    • Positions advertised by Council attract a large number of qualified candidates. The process of reviewing applications may extend recruitment time frames.
    • You must have a valid Australian visa with work rights and hold a valid Australian Driver’s Licence (Northern Territory Licence is preferred, but not essential).
    • Applicants of Aboriginal or Torres Strait Islander descent are encouraged to apply.
    • Employment conditions are in accordance with the Barkly Regional Council Enterprise Agreement